Without a steady pulse of resident and staff feedback - senior care providers are vulnerable to early move-outs, staff churn, negative online reviews, and even complaints to the state. We built CareQuality to provide a continuous pulse of comment-rich feedback, and marketing tools to boost your online reputation to differentiate from your competition, maximize occupancy, and reduce staff turnover.
With CareQuality’s team of highly trained live call Interviewers, along with our multi-touch multi-channel cadence, you’re able to maximize the experiences you deliver by monitoring and taking action on context-rich feedback, all in real-time.
Monitor your entire organization’s performance at a glance, view individual key metric reports, or drill all the way down to an individual resident's satisfaction feedback - all in seconds with just a few clicks.
From tour to move-out and from new hire to exit, you’ll have the feedback necessary to convert more prospective residents, stop controllable move-outs, and reduce staff churn.
With comment-rich feedback and immediate alerts, you’ll be able to improve tours, tailor the individual resident experience, and maximize staff engagement.
Great reviews are vital - businesses without an average of 4 stars risk losing 47% of their customers1. And more importantly for senior care providers - consumers aged 55+ are least likely to forgive a low star rating1. Review recency is also important - 48% of consumers only pay attention to reviews written within the past 2 weeks and 84% believe that reviews older than 3 months aren’t relevant1.
1. BrightLocal - Local Consumer Review Survey 2019
Convert more web traffic to tours with CareQuality’s suite of marketing tools. Auto-push reviews to your websites, share reviews to your Facebook pages, and use your feedback scores and comments during tours to convert more prospects to new residents.