CareQuality provides the building blocks for you to increase satisfaction and maximize occupancy.
Without a steady pulse of resident and staff feedback - senior care providers are vulnerable to early move-outs, staff churn, negative online reviews, and even complaints to the state. We built CareQuality to provide a continuous pulse of comment-rich feedback, and marketing tools to boost your online reputation to differentiate from your competition, maximize occupancy, and reduce staff turnover.
With CareQuality’s team of highly trained live call Interviewers, along with our multi-touch multi-channel cadence, you’re able to maximize the experiences you deliver by monitoring and taking action on context-rich feedback, all in real-time.
Great reviews are vital - businesses without an average of 4 stars risk losing 47% of their customers1. And more importantly for senior care providers - consumers aged 55+ are least likely to forgive a low star rating1. Review recency is also important - 48% of consumers only pay attention to reviews written within the past 2 weeks and 84% believe that reviews older than 3 months aren’t relevant1.
1. BrightLocal - Local Consumer Review Survey 2019
Convert more web traffic to tours with CareQuality’s suite of marketing tools. Auto-push reviews to your websites, share reviews to your Facebook pages, and use your feedback scores and comments during tours to convert more prospects to new residents.