Monitor & Improve Your Resident Experience Tour Experience Staff Experience

CareQuality provides the building blocks for you to increase satisfaction and maximize occupancy.

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Without a steady pulse of resident and staff feedback - senior care providers are vulnerable to early move-outs, staff churn, negative online reviews, and even complaints to the state. We built CareQuality to provide a continuous pulse of comment-rich feedback, and marketing tools to boost your online reputation to differentiate from your competition, maximize occupancy, and reduce staff turnover.

I am likely to recommend The Stratford at Dudley Square to friends and family. N/A 1 2 3 4 5 5 We've been at The Stratford at Dudley Square for 7 years now and the caregivers on both sides (assisted living and memory care) are fantastic. Their level of care and compassion for all residents is amazing!

High Tech High Touch

Data Without Context is Meaningless

With CareQuality’s team of highly trained live call Interviewers, along with our multi-touch multi-channel cadence, you’re able to maximize the experiences you deliver by monitoring and taking action on context-rich feedback, all in real-time.

Convert more tours, increase resident satisfaction,
& reduce staff churn

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Enterprise-Grade Cloud Reporting

Monitor your entire organization’s performance at a glance, view individual key metric reports, or drill all the way down to an individual resident's satisfaction feedback - all in seconds with just a few clicks.

Monitor the Entire Journey

From tour to move-out and from new hire to exit, you’ll have the feedback necessary to convert more prospective residents, stop controllable move-outs, and reduce staff churn.

Personalize Your Experiences

With comment-rich feedback and immediate alerts, you’ll be able to improve tours, tailor the individual resident experience, and maximize staff engagement.

Great reviews are vital - businesses without an average of 4 stars risk losing 47% of their customers1. And more importantly for senior care providers - consumers aged 55+ are least likely to forgive a low star rating1. Review recency is also important - 48% of consumers only pay attention to reviews written within the past 2 weeks and 84% believe that reviews older than 3 months aren’t relevant1.

1. BrightLocal - Local Consumer Review Survey 2019

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Build Trust & Maximize Occupancy

Convert more web traffic to tours with CareQuality’s suite of marketing tools. Auto-push reviews to your websites, share reviews to your Facebook pages, and use your feedback scores and comments during tours to convert more prospects to new residents.