Assisted Living Memory Care

The Phoenix at Roswell

11725 Pointe Pl  Roswell, ga 30076

69

Assisted Living Memory Care

11725 Pointe Pl  Roswell, ga 30076

69

Ratings & Reviews

Respectful & Friendly
Effective Communication
Cleanliness
Quality of Care
Activities
Meals & Dining
Likely to Recommend

Review by Anonymous

May 2020

I would not recommend The Phoenix at Roswell due to the present leadership. I would tell others to do research, conduct pop up visits, speak to the employees, and make sure they have everything in order regarding documentation. He was only there for a year, and when we moved out we did not get all of his stuff back. It is a nice facility, but they have some work to do.

Review by Anonymous

May 2020

I think they could be more consistent in their activities and they have been understaffed at times.

Review by Beth Ann F.

April 2020

They do have enough staff on hand to handle and care for all of the residents.

Review by Mark C.

April 2020

They're professional, caring, and compassionate.

Review by Anonymous

March 2020

The wellness director seems fine. I have had very little contact with them. I am paying an outside caregiver to come in and take care of my husband until 3 o'clock because I was not familiar enough with the place when we moved in. He is in memory care and can not speak for himself, but based on what my caregiver tells me, everything seems great. The director, Marty, has been wonderful. He has gone above and beyond what I have expected. He has stayed in touch with me, he keeps me informed, he talks to me when I do show up, and every request I have had he has done immediately. I don't know about the other staff, but I know there are several very good care givers there. One of the care givers comes in the evening, I call her Mary, and she is wonderful. So far everything is fine. My husband was in another location before for 5 years and I was hands on every day. He has only been at The Phoenix at Roswell for 2 weeks prior to the coronavirus outbreak, and I have not been allowed to go there for 3 weeks now. It has been stressful to not check on him and see him because we have been married for 53 years, but they have been so good at that place that I am just lucky that I moved him in when I did because the other place was horrible.

Review by Jeff M.

March 2020

I like the convenience of the facility, it is a smaller community and the rooms are big and well maintained. It's also priced competitively.

Review by Damon G.

March 2020

They take really good care of the residents, they keep the families updated at all times, the staff really cares about the residents, and it's a beautiful facility.

Review by Anonymous

January 2020

From what I know, they seem to do a good job of taking care of their residents. I have never been there, but I am just assuming what they tell me is true.

Review by Debbie H.

January 2020

The people who are at The Phoenix at Roswell are very kind, and caring. THey seem to care about the people who are there. It is a small facility, and it is directed at caring for the people and not so much for show and how pretty the facility is. It is a care place, and not a show place.

Review by Samantha C.

January 2020

Everybody there is compassionate. The place is very clean and my husband is well cared for. There's a ton of more reasons. I highly recommend this place for anyone that needs to place a loved one somewhere.

Review by Anonymous

December 2019

More than anything, I think the economic pocket of staff commuting to Roswell needs to be addressed. Possibly raising wages for staff so there is less turnover and friendlier to the residents. Maybe experimenting with staff, such as college students studying healthcare, so there aren't as many burnt out staff members.

Review by Will M.

December 2019

My mom is happy and comfortable at The Phoenix at Roswell.

Review by Jeff H.

December 2019

The Phoenix at Roswell is a good fit, it is conveniently located, and the staff are respectful.

Review by Anonymous

November 2019

I like the personal care they give. Nowhere is perfect but The Phoenix is great.

Review by Teresa F.

November 2019

My mom is receiving the best care at The Phoenix at Roswell. The caregivers seem to have a very sincere caring for the residents.

Review by Allison T.

November 2019

I have recommended The Phoenix at Roswell to friends and family.

Review by Caroll C.

October 2019

If anyone has a family member to which the facility would be useful, I would tell them to come check it out.

Review by Anonymous

October 2019

Review by Beth Ann F.

October 2019

I would tell someone that I am recommending about my experience. I feel that they have a good handle on caring for the patients that need a little extra care and have behavioral issues.

Review by Anonymous

September 2019

Again, major improvements to the hygiene of the residents.

Review by Jeff M.

September 2019

If the improvements I mentioned earlier were made, then my rating would definitely go up

Review by Carmeritia W.

September 2019

The professionalism and residential care of the staff is exceptional. They go above and beyond as much they can.

Review by Laura H.

August 2019

It would just depend on someone's condition. Some of this animosity is because the disease sucks and I am dealing with knowing that someone isn't going to take care of my dad the way that I would. If they need to follow up or be in contact about improvements I would love for anyone on the receiving end of the interview to contact me.

Review by Anonymous

August 2019

Review by Simone D.

August 2019

I appreciate the ability to contact the nurses and staff at any time. It is a very personal atmosphere and I love the close contact that I have with the staff because I am not able to get to see my parents as much as I want to and on the level that I want to.

Review by Anonymous

July 2019

It is a beautiful community and will say I think the residents are in good hands and are safe. I will also say that for anyone looking to place a resident in a senior care community that being present and being involved in your loved ones care makes a world of difference.

Review by Mark C.

July 2019

The new renovation they just completed is beautiful and it has really made it look nice and clean. All of the staff from management and down is so kind and caring and they have made it easy on me as the only surviving family member to be able to keep her there. I honestly wouldn't have her anyone else other than the Phoenix at Roswell.

Review by Anonymous

June 2019

If your loved one is in need of care and you want a smaller loving environment then I definitely think the Phoenix at Roswell is the place.

Review by Anonymous

June 2019

They have been so good to all of my family and I have appreciated all they have done to care for my loved and make us feel comfortable knowing he is in good hands since we can’t be the ones to care for him.

Review by Debbie H.

May 2019

I would not have any problem recommending them to anyone if they would correct the shortage of staff.

Review by Will M.

May 2019

No comment.

Review by Stephanie B.

May 2019

I know it's not an easy job, but the staff shows strength and patience with the residents. I appreciate them and what they do for my brother. I'd recommend The Phoenix at Roswell to friends and family.

Review by Taylor D.

April 2019

I would be more likely to recommend The Phoenix at Roswell if the following issues were addressed: lack of communication, organization of laundry, and overall attention to details.

Review by Anonymous

April 2019

I would rate The Phoenix at Roswell a 5/5 if the Memory Care side improved to be more like the Assisted Living side.

Review by Allan C.

April 2019

I would recommend The Phoenix at Roswell because they genuinely care. They treat you as people. They work with us on our schedule and that shows the compassion they have for people and not just numbers.

Review by Allison T.

March 2019

The staff maximize resident independence while meeting their care needs. It's a supportive environment for residents who need extra care.

Review by Anonymous

March 2019

For families like us needing a high a level of care, the Phoenix at Roswell would rate higher than other communities.

Review by Teresa F.

February 2019

The care here is sincere. The staff is in it for the care of the residents. You can't fake that level of sincerity.

Review by Anonymous

January 2019

Review by Colleen L.

January 2019

The Phoenix at Roswell offers a warm cozy environment with management and staff who really care for the residents.

Review by Anonymous

December 2018

My mother has been at the Phoenix at Roswell for some time now and we couldn't have asked for a better place for her at this stage of her life.

Review by Anonymous

November 2018

They are really friendly. They seem to be really caring and put together. They have in-depth case plans. They are taking care of my dad even though I live far away, and I appreciate that!

Review by Joseph V.

November 2018

I would not recommend The Phoenix at Roswell to anyone.

Review by Anonymous

October 2018

It's a good choice for families on lower fixed incomes.

Review by Walinda T.

September 2018

I am so thankful for everything that they do. When we first got there, I was stressed out and they really reassured me. I already recommend The Phoenix to others. I really can't complain.

Review by Anonymous

September 2018

All in all, I'm very pleased with Phoenix. I'm more pleased with Phoenix than the more expensive community my mother was at before. Though, I'd like to see stronger management, like a head caregiver to oversee the others.

Review by Teresa F.

August 2018

We're confident that my mother is well cared for here. We feel that caring feeling when we walk in every time.

Review by Ted R.

July 2018

I'm just learning everything now, so when I come home at night, I need to know my wife taken care of. They're doing what I can't do. They are caring people who take their time with us, and make us feel welcome.

Review by Margaret B.

June 2018

I would say that this is a great place. I love the atmosphere throughout the building. I also really like the common room with the high ceilings. It helps the place be more open, and makes the atmosphere better. The staff that work there are also very kind.

Review by Lauren M.

May 2018

Everyone at the Phoenix at Roswell is very kind. They communicate well, they do a good job, and they care about their residents.

Review by Barbara J.

May 2018

The people that work that work there are great. The staff and the facility are great for this type of illness.

Review by Anonymous

May 2018

There's some real positives, but it's very individual. It depends on what they would want from the situation. There's a wide discrepancy. The administrative and caregiving staff are good. I just know it's a hard job.

Review by Anonymous

April 2018

My mother gets good care and when I ask her about things she is generally happy about them. She might complain about small things but I think she would do that anywhere - it is just part of being 83 and senile.

Review by Anonymous

April 2018

I realize it's a hard job to do and I think they are good at it. The people that work there seem to genuinely like the residents and say nice things about my mom. As far as I know, there is no abuse or anything like that.

Review by Lupe D.

April 2018

Overall, every time we go and visit it seems secure and the staff seem friendly. It's clean and well kept.

Review by Karen R.

March 2018

I'm pleased. I really appreciate that they have kept the cost down.

Review by Diane N.

March 2018

The way that they took care of my dad - when he was hospitalized they even visited him at the hospital to make sure things were going well. The overall genuine care and concern they have, calling the residents by name and knowing all of them is wonderful. If you have to have a loved one cared for, this is the place for them to be.

Review by Cindy C.

February 2018

My overall experience being there - I live out of town but i know if i call of them and ask a question they will quickly respond.

Review by Kelly H.

February 2018

They are taking care of my dad even when he is agitated. They do things to keep him from getting overwhelmed like allowing him to walk more rather than over medicating him.

Review by Robin K.

January 2018

They are doing really interesting things with activities and I'm impressed with the activities director. However, I didn't get a lot of orientation about things like alarm systems and keeping doors locked or unlocked.

Review by Anonymous

January 2018

My mom stayed at this community for the last six months of her life which is why I chose to have my dad live in this community. I have recommended it to friends and family.

Review by Lorraine P.

December 2017

The Phoenix at Roswell is very nice and I have noticed such an improvement in my brother since he got there. He is better than he has ever been since he got sick and Phoenix at Roswell was willing to accept him and take a chance on him when no one else would. He has done so well there and they really love him and encourage him, which makes him feel good and makes us a family feel good about him being there since he can't be home with us.

Review by Teresa F.

December 2017

We have actually recommended the Phoenix at Roswell, but they couldn't work it out right now. Overall I have been very pleased with the Phoenix at Roswell and the care they provide to my mother.

Review by Jake E.

November 2017

I would say one thing that makes them deserving of a 5 is their constant communication with me. I get emails from them on a weekly or bi-weekly basis to let me know how he is doing or to tell me about upcoming events. They do a great job of keeping me apprised as to what is going on at the community. Their customer service goes beyond the initial sales call.

Review by Nancy W.

November 2017

This is our first experience with a Memory Care community and I have visited a couple of others, but I would have to say that Phoenix at Roswell seems to be the best for our situation.

Review by Anonymous

October 2017

Review by Olga B.

October 2017

I originally brought my loved one to the Phoenix at Roswell, because it is a very open community and I like the way the residents are free to walk around as much as they want. Overall I have been very happy with the community over the last 4 years since she has been there.

Review by Anonymous

September 2017

I feel they take good care of the residents at The Phoenix at Roswell. My mom usually seems happy when we come to visit and when they put things on Facebook it looks like the residents are having fun. It's just a good place where you don't have to worry about your loved one.

Review by Carolyn G.

September 2017

The people are very nice, the care is good and I have been very pleased with The Phoenix at Roswell.

As a CareQuality member, The Phoenix at Roswell relies on our Resident & Family Interviews to help them deliver an exceptional resident experience.

The ratings and reviews strictly represent feedback from actual residents and/or their family members. This is to ensure the report is accurate and depicts the actual quality of the experience that can be expected as a resident.

Community Features

  • Activities/Game Room
  • Courtyards/Gardens
  • Guest Parking
  • Hairdresser/Salon
  • Housekeeping
  • Laundry For Clothing
  • Laundry For Linens
  • TV/Movie Room

Activities

  • Church
  • Musical Entertainment
  • Offsite Activities

Location

Assisted Living Memory Care

The Phoenix at Roswell

69