Terms of Use

The services provided by CareQuality, LLC (the “Services”) are governed by these terms and conditions (the “Terms of Use”). By accessing or using the Services you agree that (1) you have read and familiarized yourself with the Terms of Use, (2) you understand the Terms of Use, and (3) you are bound by the Terms of Use in your use of the Services. If you do not agree to the Terms of Use, you may not access or use the Services. The Terms of Use together with any additional terms and conditions specific to a particular Service (incorporated herein by reference), constitute the entire agreement (the “Agreement”) between CareQuality, LLC and you (together, the “Parties”) regarding this subject matter and supersede and replace any and all prior or contemporaneous agreements between the Parties regarding such subject matter.

Authorized Use

CareQuality, LLC’s service and information is for the exclusive use of CareQuality, LLC and its members for their private use, including analysis of the member’s performance, comparison to peer performance, and for marketing purposes to prospective residents and patients of senior living and home care providers. Any unauthorized use is strictly prohibited. By its participation, each member acknowledges that it will not use the CareQuality, LLC data or toolset for any purpose other than stated herein.

Ownership and Use of Services

Through its activities CareQuality, LLC is provided and/or produces proprietary data, including but not limited to permit data, resident and patient data, and survey response data pertaining to its members and others (the “Data”). CareQuality, LLC owns all Data made available to it or produced by its Services. Members have unlimited use of all Data pertaining specifically to them, their customers and their survey feedback, and have access to this Data so long as they are members. Members immediately forfeit ownership of the Data and any right of access to it once membership is terminated.

CareQuality, LLC may use the Data from time to time, including but not limited to the production of averaged survey results for peer comparison purposes, providing provider information, offerings, and/or other information to provider customers. Except as specified in “Privacy Policy” below and otherwise contractually agreed to, CareQuality, LLC may use the Data at its sole discretion.

CareQuality, LLC’s Services are to be used by its members to measure performance relevant to all customers for whom members provide services. Any withholding of project data may result in a member achieving artificially high scoring. The member acknowledges that this action erodes the validity and value of CareQuality, LLC’s Services, the CareQuality, LLC brand, and the integrity of all performance information for all members. CareQuality, LLC expressly forbids the withholding of any customer information that is readily available for surveying by CareQuality, LLC, and reserves the right to respond in any manner it deems appropriate to such misuse of the Services, up to and including termination of the member.

Registration and Eligibility

The Services are only available to persons with the legal capacity to enter into this Agreement. CareQuality, LLC may, in its sole and absolute discretion, refuse to accept registration by any party.

Password and Security

While using the Service, you may be prompted to select a user name and a user password. You agree that you will immediately notify CareQuality, LLC in writing or by electronic mail of any unauthorized use of your user name or user password.